Email Support

Login Access

Drury email accounts use Outlook from Microsoft. Your Drury email address is your username followed by @drury.edu. Log into your email account using your email address and your Drury password.

Outlook may be accessed in two ways:

• Outlook App/Software. Some computers come equipped with Outlook software. Students, staff and faculty may download Outlook for free on their personal devices if Outlook is not preinstalled. Additionally, there is a mobile Outlook app available for Android and Apple.
• Webmail. This refers to using Outlook through a browser on the internet.

On mobile devices, it’s best to use the free Outlook app from Microsoft rather than the phone’s generic email app. It is available from Google Play on Android devices or from the App Store on Apple devices. 

• Instructions for setting up the Outlook app on yourAndroid or Google phone are found here.
• Instructions for setting up the Outlook app on your iPhone are found here.
• Your Drury account is already created. You will need to click “Add School or Work account” when logging in for the first time.

Webmail Access

• Go to MyDrury and click the email link above the O’Reilly building photo.
• Webmail can also be accessed at outlook.office.com.
• Enter your Drury email address (ex: jsmith010@drury.edu) and your password.

Desktop Application

For PCs

• Open the Start menu on your computer and start typing ‘Outlook’.
• The Outlook icon should appear; click on it to open the Desktop app.
• Enter your Drury email address and password.

For Macs:  See instructions here.

Calendar Features

• General information about Outlook Calendar.
• Add events to your calendar.
• Share your calendar with other Outlook users.
• Allow others to add events to your calendar.

Multi-factor or two-factor authentication offers an additional layer of protection to your email account against hackers. Whenever you try to log into your email account, a code will be sent to your cell phone, and that code must be entered before your account will be opened. 

Keep in mind: You must have your cell phone with you to access your email account.

To use two-factor authentication, follow these steps: 

1. Download the Microsoft Authenticator app from the phone Play store. Make sure the icon is the same in the picture below. 
2. If you want to use the app click “Next.” If you prefer a text message notification clicks “I want to use a different authenticator app.”
3. In the app click the “+” to add the Drury account. Scan the QR code with the phone. Camera capabilities will need to be turned on. Click “Next” and your MFA will be set up for future log ins. 

Email Fraud – Scams, Spam, & Phishing

Educational email addresses are frequent victims of spam email and phishing attempts. Unfortunately, this means that Drury accounts are particularly vulnerable. Although it’s hard to stop or avoid all fraudulent email, with a little bit of knowledge you can usually steer clear of bad actors.

Things to look for:

• Emails that ask you to reply and send personal or account information (“click reply and give us your correct address”).
• Emails that give deadlines and create a sense of urgency (“Reply needed urgently” or  “24 hours to reply”).
• Links that go to web sites you don’t know or are unfamiliar with. “Hover to discover” can be used to view an address and determine if it’s a site you trust or not. (“www.druryedu.me” would be a bad address; www.drury.edu is good).
• Poor and awkward grammar and sentence structure and misspellings. Many of these emails are written by people with English as their second language or even by computers! Read carefully and look for odd combinations of words, punctuation, etc.
• No personal salutation or closing. (“Hello,” without any name, or just “Sincerely” at the bottom of an email without a name or other details).
• It offers a job or requests assistance from someone high up in the organization. These are two of the most commonly used scams at Drury. Pet sitting/house cleaning/mystery shopping.
• It’s too good to be true. Example: $350 a week to walk a dog once a day.

Even if you recognize the account the email is from, such as an email from someone at Drury, the email could still be fraudulent. Check the content with the above information in mind. If the email appears to come from a company, contact the company’s customer service via phone or web browser to see if the email is legitimate.

How to report a phishing or fraudulent email

• Webmail: Click on the email that appears to be fraudulent, then click “Report” on the upper task bar. This will send the email to Technology Services to be review.

• App/Software: Click on the email that you believe to be fraudulent. On the upper task bar click “Phish Alert Report.” This will send the email to Technology Services to review.

Quarantine Folder

Emails that are suspected of being scams, spam, or phishing attempts may be caught in your email account’s quarantine folder. However, on occasion, it may also quarantine emails that you may want to come to your inbox. To check your account’s quarantine folder, please visit https://protection.office.com/quarantine.

If you think your email has been hacked – usually determined by the fact that you suddenly have a large number of undeliverable email in your Inbox, or you have been blocked from sending emails by Microsoft – don’t worry. Just follow the instructions below:

1. Check if you can still send email

   Send a test email to see if you can still send out from your account. If not, Microsoft has blocked you. If your account has been blocked, please email helpdeskticket@drury.edu for further assistance.

2. Change your password in MyDrury

   If you are a current student, staff, or faculty member, you can reset your Drury password by logging in to MyDrury and selecting Password Reset on the Home tab, then follow the prompts.

   If you are not a current student, staff, or faculty member, a Help Desk representative will need to update your password for you. Please call (417) 873-7300 for further assistance.

   Once your password has been reset, it will take up to 30 minutes for you to be able to log in to your email account. Please wait before attempting to login with the new password. 

3. Verify that you have no rules set in your account

   A rule is an “if-then” statement that can be created in your account. Hackers use rules to send out emails from your account automatically. To make sure you don’t have any rules set, or to clear any that might be set, follow these steps.

   In Webmail:

   1. Login to Webmail (https://login.microsoftonline.com).
   2. Click the Settings icon.
   3. Access “View all Outlook Settings” at the bottom of the panel.
   4. At the Settings window, Click Rules.
   5. Review the right panel – look to see if there are any rules listed (it’s normal to have none).
   6. If needed, delete any suspicious rules by clicking on the trash icon. 

In the Outlook App:

1. 1. On the main screen, click the File menu.
   2. Click the “Manage Rules and Alerts” button.
   3. Review any rules on the screen – it’s normal to have none listed.
   4. If needed, delete suspicious rules.
4. Make sure no one else has access to your account

   Sometimes a “permission” can be granted in your account so other people can be “owners” and use your account as if it were you. It can be helpful to check your account to make sure no one else is an “owner.” You must do this from the Outlook app on a desktop or laptop computer:

   1. Login to the Outlook app.
   2. Right click your Inbox.
   3. Click on Properties.
   4. Click the Permissions
   5. Ensure that only the permissions you need are in the list. Both Default and Anonymous should be set to None.
5. Have patience

   After you have reset your password, it may still be a few days before your account no longer receives undeliverable emails.

   If you are still concerned about your account, you can set up multi-factor authentication to further secure your data. Email the Help Desk at helpdeskticket@drury.edu to make your request.